Some customers at Myflightsbuddy may be eligible for discounts on cancellation, refund, or ticket change service fees through our Customer Eligibility Program (CEP), which is applicable only to Myflightsbuddy own fees for these services.
| Category | Eligibility Requirements | New Booking | Exchange / Refund / Cancel |
|---|---|---|---|
| U.S military (traveler and Immediate family*) | Proof reagrding Active-Duty status or Veteran Status** | Up to $35 | 100% discount is provided on our cancellation, refund or ticket change service fees |
| Bereavement (affecting traveler and Immediate family*) | Letter to be provided from the funeral director | Up to $35 | 100% discount is provided on our cancellation, refund or ticket change service fees |
| Customers with visual impairments | The customer needs to confirm having a visual impairment and expressing inability to utilize the website | Always Match The Website Fare | 50% discount is provided our cancellation, refund or ticket change service fees |
* Immediate family members encompass a broad range, including spouses, domestic partners, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, nephews, and individuals related through biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian relationships.
For Active Duty, accepted forms of identification consist of a .mil Email Address, Active Duty ID Card, Guard/Reserves ID Card, and Common Access Card (CAC). Veterans can present a Military Retiree ID Card, Veterans ID Card, Veteran Health ID Card, Uniformed Services ID Card, or a State Driver’s License stamped “VETERAN.”
To avail of this offer, please notify our agent and request the discount, available exclusively via phone. Customers remain responsible for any penalties imposed by airlines or other suppliers, as well as fare differences, as Myflightsbuddy lacks authority over the policies of these entities.